Behind the order
How ordering, shipping and returns work
Who sells JointsAid, what you see at checkout, how the 30-day guarantee works and where to go if you need help with an order.
Buying something online is easier when you know who you are dealing with and what happens if you change your mind. Here is how it works for JointsAid.
Who sells JointsAid
JointsAid is sold through BuyGoods, the retailer, and checkout takes place on the BuyGoods secure page. When you choose a package on this site, you continue to BuyGoods to enter your details and pay.
What you see before you pay
The package price is shown on the site: $89 for one bottle plus $9 US shipping, $237 for three bottles with free US shipping, and $414 for six bottles with free US shipping. At checkout you see your final total, including any applicable tax and, for orders outside the US, the shipping cost for your address.
The 30-day guarantee
JointsAid is covered by a 30-day money-back guarantee. To use it, go to BuyGoods, choose Get Help, then Submit Refund Request and follow the steps.
If a return of the product is required, it is sent to the return address given in the process and is inspected on arrival. Return shipping is not reimbursed. Refunds go back to the original payment method and can take one to two billing cycles to appear.
Before you order: a short checklist
Choose the package that fits your plans and look at the serving count. Read the Supplement Facts and the allergen statement. Check the returns page, so you know how the guarantee works, and keep the contact details somewhere handy. If you have questions about suitability, ask a pharmacist or doctor first.
After you order
Keep your order confirmation email, which holds the order number you will need for any request. If something looks wrong, such as a charge you did not expect or a delivery that is late, use the BuyGoods order lookup and contact page, which is the place for questions about an existing order.
If you decide the product is not right for you, start the refund request within the 30-day guarantee period, following the steps on the returns page. Acting early keeps things simple.
Finally, keep a record of the key facts: the package you chose, the date, the order number and the support links. If you ever need help, having these ready saves time. And if your question is about the product rather than the order, email customer@glycens.com with the details.
Remember that BuyGoods handles payment, so your card details are entered on their secure checkout page, not on this site. If a page ever asks for payment details somewhere else, do not enter them, and use the contact options to check.
Where to get help
For anything about an existing order, such as tracking, changes or refunds, use the BuyGoods order lookup and contact page. For questions about the product itself, write to customer@glycens.com.
The full wording is on the returns page, which is the place to check before you order.
Curious about JointsAid? Start with the formula, then choose what fits your routine.