Return & Refund Policy

Last updated: November 2026

Our 30-Day Guarantee

JointsAid is backed by a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may request a refund within 30 days of your order date.

How to Request a Refund or Return

Refunds and returns are handled by our retailer, BuyGoods.

1. Go to the BuyGoods order lookup and find your order.
2. Click Get Help, then Submit Refund Request.
3. BuyGoods will give you a return address to mail the product back.

Have a question first? Email customer@glycens.com and we will help direct your request. Requests must be made within 30 days of purchase.

Physical Returns, Inspection and Return Shipping

• For physical products, BuyGoods provides a return address so you can mail the product back.
• After BuyGoods receives the return and inspects the condition of the item, it processes the return.
• BuyGoods does not reimburse return shipping fees. The cost of mailing a product back is your responsibility.

Refund Method and Timing

• Refunds are issued only to the original payment method used at the time of purchase.
• BuyGoods states that refunds may take 1–2 billing cycles to appear on a credit card statement, depending on your card company.

These terms are based on the BuyGoods refund policy, which applies to every order. For order or billing support, visit BuyGoods order support.